Refund and Returns Policy

Effective date: May 30, 2026

Thank you for shopping with Little Bee. We make our lotion bars, lip balms, and mini balms by hand in small batches and want you to love what you receive. Because our products are personal-care items, the following policy explains when returns and refunds are possible.

Personal-Care Items

For health and hygiene reasons, opened or used products cannot be returned or exchanged. This protects all of our customers and is standard for handmade skincare and cosmetics.

Returns

We accept returns of unopened, unused items in their original packaging within 14 days of delivery. To be eligible, the product must be in the same condition you received it.

To start a return, email us at buzzme@littlebeelotionbar.com with your order number and the item you would like to return. We will reply with instructions. Please do not send items back before contacting us.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at buzzme@littlebeelotionbar.com and include a photo of the issue. We will make it right with a replacement or a full refund, including any return shipping if applicable. You do not need to return a damaged personal-care product unless we ask.

Refunds

Once we receive and inspect an eligible return, we will let you know whether your refund is approved. Approved refunds are issued to your original payment method. Please allow several business days for the credit to appear, depending on your bank or card issuer.

Return Shipping

Unless the return is due to our error or a damaged item, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Exchanges

The fastest way to get a different scent or product is to place a new order and, if eligible, return the original unopened item under the return process above.

Lost or Stolen Packages

Once a package is marked delivered by the carrier, we are not responsible for lost or stolen orders. If your tracking shows delivered but you cannot find your package, contact the carrier first, then reach out to us and we will help however we can.

Sale and Promotional Items

Items purchased on final sale or with a one-time launch discount may be non-returnable. Any such terms will be noted at checkout.

Contact Us

Questions about a return or refund? We are happy to help.

Little Bee 326 4th Street NW, Winter Haven, FL 33881 buzzme@littlebeelotionbar.com